Business Process Developer

Job Purpose:

Working with the Business Process Development Manager you will apply expert system and technical knowledge to enable system developments. You will be responsible for initiating and project managing a range of specific projects relating to the development of functional areas of Academic Registry systems.

As a member of the professional support team, you will coordinate and contribute to the provision of professional expertise in support of a measurably excellent service to students and stakeholders. You will play a key role in the service, taking specific responsibility for one or more work streams within Academic Registry. This could involve supervising staff, allocating and prioritising workloads whilst monitoring individual progress and performance or organise and/or planning own work activities, to contribute to the achievement of the Service objectives.

Responsible to: Business Process Development Manager

Generic Duties and Responsibilities:

In line with the Mission, Corporate Strategy and Leadership Attributes, you will:

• Support the Registry Senior Management Team by leading and managing the provision of professional expertise and support ensuring that the service provides high levels of stakeholder satisfaction.
• Organise, plan and prioritise own work activities, and the work of others where appropriate, to contribute to the achievement of Registry objectives and professional standards.
• Respond positively to feedback by proactively reviewing processes, procedures and practices to ensure that the needs and expectations of relevant stakeholders are met.
• Contribute to the development of a collaborative, collegiate and inclusive culture, by sharing information and good practice with others.
• Work co-operatively and maintain effective relationships with others, internally and externally, as appropriate to own area of responsibility.
• Develop and maintain a specialist knowledge of own area of responsibility.
• Demonstrate a flexible attitude to change which will support in meeting existing and future needs.
• Undertake other responsibilities as required.

Specific Responsibilities:

• Analyse and document relevant business requirements and processes within academic administration to ensure provision of an excellent service to staff and students.
• Identify improvements to key business processes and steer the design and development of the most efficient and best value options.
• Facilitate and encourage business process re-engineering with faculties and services to improve data processing, handling, monitoring and improvement of student records and data quality, actively highlighting and promoting good practice.
• Manage or work with project teams to deliver service development projects as required to achieve specific outcomes relating to continued development of the functional areas of the student systems
• Investigate the required set up and workings of functional areas of the student system, including relevant tables, parameters and business rules
• Participate in internal and external specialist groups in relation to the student system and to disseminate information as appropriate.
• Provide a range of other senior administrative support services for the Academic Registry Team. This could include managing data integrity, producing documentation, delivering training and servicing committees.
• Develop and maintain an up-to-date knowledge related to the professional area in which you are working and liaise with a wide range of stakeholders across the organisation and beyond. This could include, for example, HESA, HEFCE, UCAS, academic faculties, and external consultants.
• Assist with data preparation for academic congregations and examinations and other academic milestones,
• Actively participate in beta and upgrade testing
• Ensure full records are maintained and that data can be extracted and made available quickly and easily
• Develop, prepare and regularly update and audit reports including use of third party reporting tools (currently SQL Server Reporting Services)

The post-holder is expected to keep up-to-date with developments in their area, to undertake staff development activities and contribute ideas towards improvement of operations in their section, and the resultant services to users. A comprehensive training programme exists for all new members of staff to introduce them to working in all areas covered by Academic Registry. The post-holder will also be able to attend any training programmes which are relevant to their post. Any knowledge gained in this way would be required to be cascaded to colleagues as a matter of course.

This role description is not intended to be an exhaustive list of duties and will be subject to periodic review by the line manager and appropriate others in discussion with the post-holder.

	E/D
Knowledge
Excellent knowledge of practices, processes, procedures and systems relevant to the role.	E
Clear understanding of the standards and regulations set for the conduct and output for the role.	E
Awareness of current issues in the Higher Education Sector, and other commercial awareness as appropriate.	E
Working knowledge of IT systems and standard IT packages such as Microsoft Office	E
Working knowledge of systems, procedures and processes in own area required to provide advice and guidance to others	E
Working knowledge of SQL and jQuery would be an advantage	D
Personal Abilities and Skills
Ability to support the implementation of change and the integration of new working areas/practices	E
Ability to work as an effective team member, supporting the Corporate Strategy and the delivery of the Academic Registry Annual Plan	E
A positive, inclusive and collegial approach, and the ability to inspire and motivate others	E
Ability to plan, prioritise and manage a busy workload and a high volume of follow up work effectively.	E
Ability to analyse data and produce reports to inform decision making and training requirements	E
Excellent written and verbal communication skills.	E
Business analysis ability, particularly the capacity to rapidly acquire relevant systems expertise and apply it to business improvements within the organisation	E
Ability to develop and maintain excellent working relationships with colleagues across the organisation and with external stakeholders if relevant.	E
Ability to use initiative to resolve complex problems, applying creativity to identify practical options and devise viable solutions.	E
Ability to line manage and support others, including planning and organising their workload as required.	E
Excellent attention to detail whilst working to and meeting tight deadlines	E
Experience
Experience of working with relevant specialised processes, systems and procedures.	E
Experience of academic administration in Higher Education	D
Experience of working independently and dealing with unforeseen issues in a positive and timely manner	E
Demonstrable success in building close relationships and partnerships with key internal and external parties	E
Experience of devising business cases and/or persuading colleagues of the need for change	E
Experience of working with large scale databases or datasets (eg student or timetabling systems)	E
Working knowledge of systems, processes and procedures in own area that is required to provide advice and guidance to others	E
Experience of contributing to the development of current working methods	E
Experience of project management	D
Education
First degree, preferably in a discipline relevant to the role, or proven relevant professional experience.	E
Other
Willingness to work at all Campuses and at partner institutions in the UK and overseas as required;	E
Willingness to work outside normal hours as required to deal with key business priorities or emergencies.	E

Legend:

E = Essential

D = Desirable